Overview

We want you to be completely happy with your purchase. Our refund and returns policy lasts 30 days from the date you receive your order. If more than 30 days have passed, we are unfortunately unable to offer a refund or exchange.

Return Conditions

To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. Proof of purchase (such as your order number or receipt) is required. Cues and shafts must be free of chalk, wear, and damage.

Non-Returnable Items

For hygiene and safety reasons, certain items — such as cue tips that have been fitted, chalk, and clearance or custom-made products — cannot be returned unless they arrive faulty or damaged.

How to Start a Return

Please contact us through our Contact page with your order number and the reason for your return. We will provide return instructions. Do not send items back without contacting us first.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are issued to your original payment method within a few business days, though the time it takes to appear on your statement depends on your bank or card provider.

Damaged or Faulty Items

If your order arrives damaged or defective, contact us within 7 days of delivery with photos, and we will arrange a replacement or full refund at no cost to you.

Return Shipping

Unless an item is faulty or we made an error, you are responsible for the cost of return shipping. We recommend using a tracked service, as we cannot guarantee we will receive your returned item.