Last updated: September 17, 2026

We want you to be satisfied with your purchase from Billiard District. If something isn’t right, we’re here to help. This policy explains how returns, exchanges, and refunds work.

1. Return Window

You may request a return within 30 days of the delivery date. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging with all accessories, tags, and documentation, along with proof of purchase.

2. Non-Returnable Items

Some items cannot be returned:

  • Custom, personalized, or made-to-order cues and equipment.
  • Gift cards.
  • Clearance or final-sale items (clearly marked as such).
  • Consumable or hygiene-sensitive items (for example, chalk and gloves) once opened or used.
  • Items damaged through misuse, improper care, or normal wear after use.

3. How to Start a Return

Email us at support@billiarddistrict.com with your order number and the item(s) you’d like to return, and a brief reason. We’ll reply with a return authorization and the return shipping address. Please do not send items back before receiving these instructions.

4. Return Shipping

Unless the return is due to our error or a defective product, you are responsible for return shipping costs, and original shipping charges are non-refundable. We recommend using a tracked and insured shipping method — we cannot process a refund for an item that does not reach us.

5. Refunds

Once we receive and inspect your return, we’ll notify you of the outcome. Approved refunds are issued to your original payment method, typically within 5–10 business days after inspection. Depending on your bank or card issuer, it may take additional time for the refund to appear.

6. Exchanges

We replace items that are defective or damaged with the same item where stock allows. If you’d like a different product, please return the original item under this policy and place a new order.

7. Damaged, Defective, or Incorrect Items

Please inspect your order on delivery. If an item arrives damaged or defective, or you received the wrong item, contact us at support@billiarddistrict.com within 48 hours of delivery with your order number and photos of the item and packaging. We will arrange a replacement or refund at no cost to you, including return shipping.

8. Order Cancellations

You may cancel an order for a full refund any time before it has shipped. Once an order has shipped, our standard return process applies.

9. Manufacturer Warranties

Many cues and equipment carry a manufacturer’s warranty against defects. If a warranty issue arises, contact us and we’ll help you coordinate a claim with the manufacturer.

10. Late or Missing Refunds

If you haven’t received an approved refund within the expected time, first check with your bank or card issuer, then contact us at support@billiarddistrict.com and we’ll follow up.

11. Contact Us

For any return or refund question, email support@billiarddistrict.com and our team will be glad to help.