Last updated: September 17, 2026

This policy explains how and when we ship your Billiard District order, what it costs, and what to do if something goes wrong in transit.

1. Order Processing

Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays are processed the next business day. You’ll receive a confirmation email when your order is placed and a shipping notification with tracking once it’s on its way.

2. Shipping Methods & Costs

Shipping options and costs are calculated at checkout based on your address, the items ordered, and package size and weight. Any duties or taxes, where applicable, are shown or noted at checkout.

3. Delivery Estimates

Estimated transit times are provided at checkout and in your shipping confirmation. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, or events outside our control.

4. Order Tracking

Once your order ships, you can follow its progress using the tracking link in your shipping email or on our Order Tracking page.

5. Oversized & Freight Items

Large items such as pool and game tables ship by freight carrier. For these orders, the carrier will typically contact you to schedule delivery. Please make sure someone is available to receive and inspect the shipment, and that the delivery location is accessible.

6. Shipping Restrictions

Some items or destinations may have shipping limitations. We may be unable to ship certain oversized items to remote areas or P.O. boxes. If there’s an issue with your address, we’ll contact you before shipping.

7. Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for delays or lost packages resulting from an incorrect or incomplete address, and reshipment may incur additional charges.

8. Lost or Damaged in Transit

If your order arrives damaged, or tracking shows it as delivered but you can’t locate it, contact us at support@billiarddistrict.com within 48 hours with your order number and photos where relevant. We’ll work with the carrier to resolve it with a replacement or refund.

9. International Shipping

We currently focus on shipping within the United States. If you’d like to place an international order, email us at support@billiarddistrict.com and we’ll let you know whether we can arrange it. Any customs duties, taxes, or import fees on international orders are the recipient’s responsibility.

10. Contact Us

Questions about shipping or a delivery in progress? Email support@billiarddistrict.com.